Privacy Policy

Last Updated: January 2026

1. Introduction

ZARO Bakehouse ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We collect and process the following types of information:

• Personal Information: Name, email address, phone number, delivery address
• Payment Information: Processed securely through Razorpay (we do not store card details)
• Order Information: Purchase history, product preferences, special requests
• Technical Data: IP address, browser type, device information, cookies
• Communication Data: Your correspondence with us via email, phone, or WhatsApp

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and deliveries
• Sending promotional offers and updates (with your consent)
• Improving our products and services
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill our obligations when you place an order
• Legitimate Interest: To improve our services and communicate with customers
• Consent: For marketing communications (you can opt-out anytime)
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: Razorpay for secure payment processing
• Delivery Partners: To fulfill and deliver your orders
• Service Providers: Who assist in operating our website and business
• Legal Authorities: When required by law or to protect our rights

We never sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting and legal purposes.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your data
• Objection: Object to processing of your data
• Portability: Receive your data in a structured format
• Withdraw Consent: Opt-out of marketing communications

9. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, social media). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

13. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

• Phone: +91 98201 53592
• Address: Shop No 10, Shiv Darshan, 33rd Road, Bandra West, Mumbai 400050
• WhatsApp: Chat with us

14. Governing Law

This privacy policy is governed by the laws of India. For any disputes, the courts of Mumbai, Maharashtra shall have exclusive jurisdiction.